(SHIPPING & RETURNS IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE SHIPPING & RETURN POLICIES. BY COMPLETING YOUR ORDER AT CHECK OUT YOU ARE AGREEING TO ALL OF OUR SHIPPING & RETURN POLICIES.)

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day the order is shipped out. 

 

1-2 Business Days

(Place order by 12pm MST for same day processing. Excluding weekends and holidays)

2-3 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

3-4 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

4-7 Business Days

Delivered in 4-7 business days after we receive your order. Excluding weekends and holidays

 

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Laced Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

PROCESSING TIMES

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out.

The shipping cost for orders is non refundable.

Kerrie Capelli is not responsible for lost, stolen, or misplaced packages. We print the shipping label right from the website on how you entered it. If the incorrect shipping address is provided, or no special instructions are provided eg. (buzzer number) the client is responsible for paying all extra shipping costs. Please ensure you have items delivered to a location where you will be able to receive the package personally.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We must have the product returned before we replace or refund. 

To start a return, you can contact us at info@kerriecapelli.com If your return is accepted, we’ll send you a return shipping label if the product was delivered damaged upon arrival (pictures needed), Extra or wrong product was delivered then we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PRODUCT DAMAGED IN SHIPMENT OR DEFECTIVE ITEM

Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@kerriecapelli.com to open up a claim. Please note, that this can take up to 7 -10 business days to process this claim.

CANCELING AN ORDER

If you would like to cancel or change an order that you've just placed, please email us at info@kerriecapelli.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged, or shipped cannot be canceled. (Class Deposits are non refundable)

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.