* All Return Requests must be made within 7 days of receiving the order (delivery confirmation through the provider). The product must be unopened and in like new condition. We will ask that you send the product back and pay for the postage to send this product back. Our returns team will issue a refund after the product has been received and determined that it is in a resaleable condition. 

Kerrie Capelli is not responsible for lost or stolen packages that track as “Delivered”. Please check with your local USPS office or FedEx office if you believe your package has been lost or stolen. Please note that refunds are not issued by Kerrie Capelli on insured lost packages.

If 7 days have gone by since your order was received, we can’t offer you a refund or exchange. This is noted on the delivery page.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item has been damaged during shipping this will have to be notified within 3 days of receiving the product.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kerriecapelli.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kerriecapelli.com

NON-RETURNABLE PRODUCT

The following types of products are not accepted for return:

• Unsellable Product: A product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers, or other markings made with pen or marker, and cracked, dropped, or broken appliances.
• Class Deposits: All class deposits are non refundable on booking, class deposits can be transferred to a different class on alternative dates.

To begin a Return Please email Info@kerriecapelli.com with your request.

(SHIPPING & RETURNS IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE SHIPPING & RETURN POLICIES. BY COMPLETING YOUR ORDER AT CHECK OUT YOU ARE AGREEING TO ALL OF OUR SHIPPING & RETURN POLICIES.)

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day the order is shipped out. 

1-2 Business Days

(Place order by 12pm MST for same day processing. Excluding weekends and holidays)

2-3 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

3-4 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

4-7 Business Days

Delivered in 4-7 business days after we receive your order. Excluding weekends and holidays

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Laced Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

PROCESSING TIMES

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out.

The shipping cost for orders is non refundable.

Kerrie Capelli is not responsible for lost, stolen, or misplaced packages. We print the shipping label right from the website on how you entered it. If the incorrect shipping address is provided, or no special instructions are provided eg. (buzzer number) the client is responsible for paying all extra shipping costs. Please ensure you have items delivered to a location where you will be able to receive the package personally.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We must have the product returned before we replace or refund. 

To start a return, you can contact us at info@kerriecapelli.com If your return is accepted, we’ll send you a return shipping label if the product was delivered damaged upon arrival (pictures needed), Extra or wrong product was delivered then we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PRODUCT DAMAGED IN SHIPMENT OR DEFECTIVE ITEM

Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@kerriecapelli.com to open up a claim. Please note, that this can take up to 7 -10 business days to process this claim.

CANCELING AN ORDER

If you would like to cancel or change an order that you've just placed, please email us at info@kerriecapelli.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged, or shipped cannot be canceled. (Class Deposits are non refundable)

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.