Your New Closure Designed For Use with Mesh Integration – Professional & Client Care Guide

Congratulations on your new Kerrie Capelli Closure designed for use with Mesh Integration! Proper care is essential to protect both the closure and your own hair underneath. This guide is written for both stylists and clients — stylists can use it as a teaching tool, and clients can follow it step-by-step at home.

Core Principles

• Gentleness is Key: Handle your system as carefully as your own hair. Avoid tugging, scratching, or rough handling, especially around the lace closure base.
• Low Heat Only: High heat damages human hair and weakens lace and mesh. Never exceed 150°C / 300°F.
• Use Kerrie Capelli Aftercare Products: Only use products designed for professional hair extensions. Our sulfate-free, lightweight formulas are created to keep extensions soft, silky, and long-lasting.
• Wash Minimally: Over-washing causes dryness and fading. Wash only when needed (usually every 1–2 weeks).
• Professional Maintenance: The system must be maintained in the salon to ensure security and scalp health.

Daily Care Routine

Detangling

• Detangle before bed and each morning.
• Always start at the ends and work upward, holding the closure base with one hand to prevent pulling.
• Use a Kerrie Capelli Paddle Brush or a wide-tooth comb. Avoid fine-tooth combs or boar bristle brushes.

Styling

• Minimise heat styling whenever possible.
• Always apply Kerrie Capelli Heat Protection Spray before using heat tools.
• Do not hold hot tools in one place, keep them moving.
• Heatless styling (braids, rollers, twists) is best.
• For waves, braid damp hair and allow it to air dry.

Night Care

• Detangle hair gently before sleeping.
• Loosely braid or twist long hair to prevent tangling.
• Always sleep with a silk or satin bonnet/scarf, or on a silk pillowcase.

Washing Instructions (Critical Steps)

Preparation

• Use lukewarm water (30–35°C / 86–95°F). Never hot.
• Always use Kerrie Capelli Extension Shampoo (sulfate-free and color-safe) and Kerrie Capelli Hydrating Conditioner. Avoid clarifying shampoos or supermarket brands.

Pre-Detangle

• Detangle hair thoroughly before wetting.

Shampooing

• Wet the hair completely.
• Apply shampoo in your palms, then smooth through the hair.
• Focus cleansing on mid-lengths and ends.
• Do not scrub or rub the lace/mesh base.
• Cleanse by gently squeezing hair like a sponge. Never twist, wring, or pile hair on top of itself.
• Rinse thoroughly with lukewarm water.

Conditioning

• Squeeze out excess water.
• Apply Kerrie Capelli Hydrating Conditioner from mid-lengths to ends only (keep 1–2 inches away from the closure base).
• Distribute evenly with your fingers or wide-tooth comb.
• Leave for 3–15 minutes, then rinse thoroughly.

Rinsing & Water Removal

• Rinse until water runs clear and no residue remains.
• Gently squeeze excess water (do not wring or twist).
• Blot gently with a towel, never rub.

Drying Instructions

Air Drying (Recommended)

• Pat hair with a towel, then allow to dry naturally.
• Style lightly with fingers or a wide-tooth comb while drying.
• Ensure the closure base and mesh are completely dry to prevent irritation or mildew.

Low-Heat Drying (If Needed)

• Use a cool or low heat setting on a blow dryer.
• Hold the dryer 6–8 inches away and keep it moving.
• Dry to around 70–80%, then let the rest air dry.

Ongoing Maintenance

• Refit and maintenance are required every 6–8 weeks.
• Stylists should check:
• Clients should never attempt DIY adjustments.
• Severe tangling, loosening, or shedding must be addressed professionally.

Special Considerations

Preventing Color Fade & Dryness

• Always use Kerrie Capelli Extension Shampoo & Conditioner for hair extensions.
• Avoid excessive heat, hot showers, and saunas.
• Protect from sun exposure at all times.
• For swimming: avoid where possible. If necessary, wear a snug silicone cap and rinse immediately afterward with fresh water, then condition with Kerrie Capelli Hydrating Conditioner.

Protecting the Lace & Mesh Base

• Support the closure when brushing or styling.
• Never apply oils, heavy conditioners, or masks to the base.
• Avoid alcohol-based sprays or adhesives.
• Do not scratch the closure area with nails or combs.

Protecting Natural Hair Underneath

• Always ensure the mesh base is completely dry after washing.
• Never apply thick oils, butters, or conditioners under the closure.
• If itching or tightness occurs, contact your stylist.

Preventing Shedding & Protecting the Hairline

General Shedding Prevention

• Always detangle gently, starting at the ends and working upward.
• Use a Kerrie Capelli Paddle Brush or wide-tooth comb designed for extensions.
• Avoid excessive friction: protect hair at night with silk/satin.
• Wash only when needed, over washing causes dryness and knot loosening.
• Stick to Kerrie Capelli lightweight, sulfate-free products.

Hairline Shedding Prevention

• Handle the hairline with extreme care, it is the most delicate part of the closure.
• Never pull or tug at the hairline when brushing, always support the base with your hand.
• Do not apply removers, alcohol sprays, or oils near the hairline.
• Avoid placing heated tools directly on the lace edge.
• Do not scratch or rub the hairline.
• Stylists should check the hairline at each refit and reinforce gentle handling with the client.

Professional Maintenance

• Do not attempt to lift, tighten, or reapply the closure yourself.
• Only a Kerrie Capelli Certified Stylist should carry out refits or adjustments.

Premium Human Hair Note

Your Kerrie Capelli system is made from 100% ethically sourced human hair, carefully hand-tied into lace and mesh. Treat it more gently than your own hair. With correct care and exclusive Kerrie Capelli aftercare products, it will remain soft, natural, and long-lasting.

✨ By following this guide and using only Kerrie Capelli Professional Aftercare, your closure with mesh integration will retain its natural beauty and comfort. Clients: follow these steps daily. Stylists: reinforce them at each appointment and use this guide as an education tool.

Kerrie Capelli

Ultimate Aftercare Guide (Weft, Genius Weft & Nano)

For stylists & clients — how to get the absolute best out of your new human hair extensions.

Who this guide is for

• Clients wearing professional sewn wefts, genius wefts (hand-tied style) and nano ring extensions.
• Stylists who want a thorough, brand-aligned aftercare you can hand to every client and reference during consults.

Follow this guide to protect hair health, preserve colour, and keep your extensions silky, tangle-free and wearable for longer.

Quick-start (Client Essentials)

Do this every time:

• Brush gently 2–3× daily with a soft extension brush; hold at roots to support attachment.
• Sleep with hair in a loose low braid or silk scrunchie pony, on a silk pillowcase. Never sleep with wet hair.
• Wash 2–3× per week max. Upright, lukewarm water. Shampoo the scalp; condition mids–ends only.
• Heat styling: always use heat protectant. Keep tools ≤ 180°C (356°F) and avoid daily heat where possible.
• Keep oils/serums away from attachment points (rows, beads, bonds). Apply mids–ends only.
• Swimming/holidays: minimise exposure to chlorine, salt and hard water. Rinse immediately after, use a protective braid and cap.
• Maintenance: book every 6–10 weeks depending on method & growth. 

Aftercare Fundamentals (For Clients & Stylists)

1) Brushing & Detangling

• Use a loop brush/paddle brush designed for extensions.
• Support the attachment with one hand; brush ends → mids → root area.
• Morning & night, and before washing & workouts.
• For wind, gym, and car headrests: low braid to prevent friction knotting.

2) Washing Schedule & Technique

• Frequency: generally 2–3× per week (over-washing dries extensions).
• Wait 48 hours after fitting before first wash.
• Before you wash: detangle thoroughly and secure rows into a low pony or two loose braids.
• Temperature: lukewarm; avoid very hot water which can lift cuticles and fade colour.
• Shampoo: work at scalp/row lines; do not rough up or invert head. Rinse thoroughly.
• Conditioner/Masks: mids–ends only; keep 2–3 cm away from attachments.
• Clarifying: use occasionally (e.g., after heavy product use, hard-water buildup, or holiday) then follow with a moisture mask.

3) Drying & Styling

• Towel blot (don’t rub/twist). Apply leave-in & heat protectant.
• Rough-dry to 80–90% with airflow downward, then smooth with a brush.
• Keep heat tools ≤ 180°C (356°F). Use the lowest effective setting and limit passes.
• Avoid direct heat on seams, beads, or thread. Always guard the top inch.

4) Sleeping & Daily Protection

• Never sleep wet. Dry completely first.
• Braid/low pony with a silk scrunchie; silk pillowcase recommended.
• For gym/helmets/hats: low braid to reduce friction at nape & rows.

5) Products & Ingredients

• Shampoo/Conditioner: professional, sulphate-free formulas that are hydration-focused.
• Leave-ins: heat protectant, lightweight moisturising spray, anti-static serum (mids–ends only).

6) Colour, Toners & Chemical Services

• Best practice: colour the natural hair to match the extensions. Re-colouring extensions is at your own risk and can shorten lifespan.
• Purple/blue shampoos: can grab unevenly (especially near attachments) and can dry the hair. This is at your own risk and can shorten lifespan.
• Never bleach extensions. Avoid keratin straightening, perms, relaxers on extension hair.

7) Swimming, Holidays & Hard Water

• Chlorine, sea salt, UV and minerals can dry and discolour hair (especially blondes).
• If you swim: pre-wet with fresh water, apply a small amount of leave-in/conditioner to mids–ends, braid + cap, rinse immediately after, and cleanse/condition that day.
• In hard-water areas or on holiday: add occasional clarifying + moisture mask to your routine.

Method-Specific Care

A) Machine Weft (Sewn Row)

• Dry the seam thoroughly after every wash to prevent moisture sitting in the fold.
• Avoid cutting through the weft seam; if a seam end is trimmed, seal it to prevent shedding.
• No tight high ponytails in week 1; build tension gradually.

B) Genius Weft (Ultra-thin, hand-tied style)

• Treat like a delicate hand-tied: do not cut across the track; cut only at designated points and seal ends.
• Because it’s ultra-thin, support the row with your hand while brushing near the seam.
• Maintenance identical to sewn rows; be extra mindful of heat on the seam.

C) Nano Rings

• Keep conditioners, oils, Heat and masks off the first 2–3 cm near each nano bead.
• Daily, feel for any slippage or crossed strands; book in sooner if you notice movement.
• Brush in sections; never yank from root.

Troubleshooting & Quick Fixes

• Dryness/Frizz → Add leave-in after every wash, a light oil on mids–ends nightly, reduce heat, add weekly mask.
• Knotting at nape → Increase brushing (support roots), sleep in two braids, ensure thorough rinsing of products.
• Colour shift/brassy → Check water hardness, reduce heat, add mask.
• Slippage/tightness → Stop DIY adjustments. Book a professional check; rows may need removal/refit or beads replaced.

Do / Don’t Checklist (Give this to every client)

Do

• Brush morning & night; hold roots.
• Wash upright 2–3×/week max; lukewarm water.
• Condition mids–ends only; rinse thoroughly.
• Braid for sleep/gym/wind; silk pillowcase.
• Use heat protectant and keep tools ≤ 180°C / 356°F.
• Book maintenance every 6–10 weeks.

Don’t

• Sleep with wet hair.
• Apply oils/conditioners at the attachments.
• Overuse dry shampoo/clarifying (can dry hair & cause mattes).
• Swim without protection or leave salt/chlorine in the hair.
• “Push up” rings; always remove/refit professionally.

At-Home Kit (Recommended)

• Extension-friendly shampoo & conditioner (sulphate-free)
• Leave-in conditioner & heat protectant
• Lightweight oil/serum (mids–ends)
• Loop/paddle brush & compact detangler
• Silk pillowcase & silk scrunchies
• Wide-tooth comb for masks

FAQs

Can I tone my blonde extensions? it’s at your own risk. We recommend colouring your natural hair to match the extensions instead.

Can I use hair oils? Yes — but keep them on mids–ends and away from attachments.

Are extensions safe for gym-goers? Absolutely. Secure in a low braid. Rinse sweat and cleanse as needed; sweat salts can dehydrate hair.

Why is my hair tangling at the nape? Friction (scarves, collars, car seats). Increase brushing, use silk, and keep ends hydrated.

Will sun holidays ruin my extensions? Not if you protect them. Pre-wet, braid, cap, rinse, and mask after exposure. Reduce heat-styling during your trip.

Final Notes from Kerrie Capelli

Extensions are an investment. Treat them like luxury fabric: limit friction and heat, keep them clean and nourished, and maintain them on schedule. If in doubt, message your stylist — small tweaks early prevent big issues later.

* All Return Requests must be made within 14 days of receiving the order (delivery confirmation through the provider). The product must be unopened and in like new condition. We will ask that you send the product back and pay for the postage to send this product back. Our returns team will issue a refund after the product has been received and determined that it is in a resaleable condition. 

Kerrie Capelli is not responsible for lost or stolen packages that track as “Delivered”. Please check with your local USPS office or FedEx office if you believe your package has been lost or stolen. Please note that refunds are not issued by Kerrie Capelli on insured lost packages.

If 14 days have gone by since your order was received, we can’t offer you a refund or exchange. This is noted on the delivery page.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item has been damaged during shipping this will have to be notified within 3 days of receiving the product.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kerriecapelli.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kerriecapelli.com

NON-RETURNABLE PRODUCT

The following types of products are not accepted for return:

• Unsellable Product: A product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers, or other markings made with pen or marker, and cracked, dropped, or broken appliances.
• Class Deposits: All class deposits are non refundable on booking, class deposits can be transferred to a different class on alternative dates.

To begin a Return Please email Info@kerriecapelli.com with your request.

(SHIPPING & RETURNS IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE SHIPPING & RETURN POLICIES. BY COMPLETING YOUR ORDER AT CHECK OUT YOU ARE AGREEING TO ALL OF OUR SHIPPING & RETURN POLICIES.)

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day the order is shipped out. 

1-2 Business Days

(Place order by 12pm MST for same day processing. Excluding weekends and holidays)

2-3 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

3-4 Business Days

Place order by 9am MST for same day processing. Excluding weekends and holidays

4-7 Business Days

Delivered in 4-7 business days after we receive your order. Excluding weekends and holidays

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Laced Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

PROCESSING TIMES

Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out.

The shipping cost for orders is non refundable.

Kerrie Capelli is not responsible for lost, stolen, or misplaced packages. We print the shipping label right from the website on how you entered it. If the incorrect shipping address is provided, or no special instructions are provided eg. (buzzer number) the client is responsible for paying all extra shipping costs. Please ensure you have items delivered to a location where you will be able to receive the package personally.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We must have the product returned before we replace or refund. 

To start a return, you can contact us at info@kerriecapelli.com If your return is accepted, we’ll send you a return shipping label if the product was delivered damaged upon arrival (pictures needed), Extra or wrong product was delivered then we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PRODUCT DAMAGED IN SHIPMENT OR DEFECTIVE ITEM

Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@kerriecapelli.com to open up a claim. Please note, that this can take up to 7 -10 business days to process this claim.

CANCELING AN ORDER

If you would like to cancel or change an order that you've just placed, please email us at info@kerriecapelli.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged, or shipped cannot be canceled. (Class Deposits are non refundable)

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.