Returns

* All Return Requests must be made within 7 days of receiving the order (delivery confirmation through the provider). The product must be unopened and in like new condition. We will ask that you send the product back and pay for the postage to send this product back. Our returns team will issue a refund after the product has been received and determined that it is in a resaleable condition. 

Kerrie Capelli is not responsible for lost or stolen packages that track as “Delivered”. Please check with your local USPS office or FedEx office if you believe your package has been lost or stolen. Please note that refunds are not issued by Kerrie Capelli on insured lost packages.

If 7 days have gone by since your order was received, we can’t offer you a refund or exchange. This is noted on the delivery page.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item has been damaged during shipping this will have to be notified within 3 days of receiving the product.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kerriecapelli.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kerriecapelli.com

NON-RETURNABLE PRODUCT

The following types of products are not accepted for return:

  • Unsellable Product: A product that has been defaced or altered in any way may not be returned. This includes but is not limited to price tags, stickers, or other markings made with pen or marker, and cracked, dropped, or broken appliances.
  • Class Deposits: All class deposits are non refundable on booking, class deposits can be transferred to a different class on alternative dates.

To begin a Return Please email Info@kerriecapelli.com with your request.